Return Policy

At Ladies Kapray, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please read our return and refund policy below.

1. Return Eligibility

• We accept returns only if:
• The item is damaged, defective, or incorrect
• You notify us within 3 days of receiving your order
• The item is unused, unwashed, and in its original packaging with all tags attached

We do not accept returns or exchanges for:

• Size or color preference issues
• Items that have been worn, washed, or altered
• Sale or discounted items

2. How to Request a Return

To initiate a return, please contact us via:

📧 Email: info.ladieskapray@gmail.com
📞 WhatsApp/Call: +92 300 6636995

Provide your Order Number, reason for return, and clear pictures of the item if it is damaged or incorrect.

3. Return Process

• Once your return request is approved, we will share return instructions.
• You will be responsible for the return shipping costs unless the error was on our part (e.g., wrong item sent).
• After we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.

4. Refund Policy

• If approved, your refund will be processed within 7 business days
• Refunds will be issued via the original payment method or store credit, based on your preference

Note: Shipping and handling charges are non-refundable

5. Exchange Policy

We currently do not offer exchanges. If you need a different item, please request a return (if eligible) and place a new order.

6. Questions?

If you have any questions regarding returns or refunds, feel free to reach out at:

📧 Email: info.ladieskapray@gmail.com
📞 Phone/WhatsApp: +92 300 6636995